Costs are broken down into three categories: Alarm system monitoring, medical pendant monitoring, smoke detection, and carbon monoxide detection are included in all the plans. Vivint Payment Plans: Vivint offers a variety of plans, to help families on a budget get signed up quickly. We go above-and beyond to help each other internally, to serve our customers to the fullest, and to give back to the communities that we protect. All of our departments are equally important and everyone must be a team player in their specific role.Įxpectations are nothing short of excellence. At Vivint, we win as one unified organization. We believe that achievements should be recognized and celebrated. Our goals and visions align for both short-term and long-term success in the home security industry. These core values allow us to evolve as an innovative organization that always puts the customer first. Vivint employees are held to high standards of integrity and honesty at all times. From the new technologies to the charities we pick at Vivint Gives Back, our employees participate in all important decisions, reflecting Vivint’s core values. Treating employees like gold has been a mantra in the organization since the inception, and that philosophy permeates every decision at every level. None of the above-mentioned qualities happen without a stellar workforce, employees who drive the company forward. Offering the customer world-class customer service along with internationally-recognized device technology (like the Vivint's outdoor or indoor camera) makes us a winning combination. And we are very proud of this accomplishment. It’s kind of like the Oscars of product design. Our antenna competed with over 5,000 entries for the contest from 56 countries. We recognize that customers demand the latest technology, with the highest speed, and the ease of use required for a world-class home automation service. Receiving one of the most prestigious international design awards reflects our commitment to innovation. In 2015, we received the Red Dot Product Design Award for our wireless internet antenna, which delivers high-speed wireless internet to our residential customers. Delivering state-of-the-art home alarm and automation systems means investing in design. INNOVATION IN DOORBELL CAMERA DESIGN AND OTHER PRODUCTSĪt Vivint, besides providing world-class customer service, we also focus on product technology. However, receiving awards is not what we are all about. That includes companies from every size, every industry, and every corner in the United States. Years of positive reviews and national recognition have resulted in Vivint receiving the Confirm it ACE Award, which is a premier ranking for Achievement in Customer Excellence.Īlso, in 2017, Vivint won multiple awards at the Stevie® Awards for Sales & Customer Service, recognized as the top honors for organizations in the contact center, business development, and sales. Vivint continuously improves customer experience and product development. ![]() As we keep growing (over 1.5 million satisfied customers in the United States), our main focus remains to keep the level of customer service at the highest level. When the customer calls, we answer right away. ![]() No long waits, unanswered calls, or voice mail asking you to wait on the line for 10 or 15 minutes. As far as the Vivint Home Alarm Monitoring team that responds to fire, medical and burglary alerts, the response time is within 12 seconds. Over 2,000 professionals encompass our customer service, support, and monitoring team, answering over 90 percent of the calls in 60 seconds or less.
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